Blizzard Reviews

Based on 389 customer reviews from our shopper community, Blizzard’s overall rating is 2.52 out of 5 stars and 50% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 17% of reviewers consider Blizzard overall a good value option, based on a rating of 1.75 from 48 votes. The most common issues with Blizzard are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 1.52, 1.69, 1.86 and 1.98.

2.5

389 Reviews

Overall Rating

5 Stars

53

4 Stars

84

3 Stars

59

2 Stars

9

1 Star

184

Good Value

1.8

Price & Quality

2.0

Shipping & Delivery

1.5

Customer Service

1.9

Return Policy

1.7

All Reviews (389)
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flopez432
May 07, 2023
"How do I give a 0 star rating"
How do I give a 0 star rating? They have refused to give me a refund and I just purchased the game less than 12 hours ago. The game has horrendous performance and I have less than an hour of playtime. I don't even know why they have a refund option at this point because unless you refund the game the literal second after you buy it you will have passed the deadline.
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happypeacock498
May 07, 2023
"Won't let me even try to get into my…"
Won't let me even try to get into my account due to 'to many attempts' its like they have employed 3 year olds to work with them and are drunk on milk.
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Laurie.Griffin
April 20, 2023
"Money hungry Blizzard"
Can't stand Blizzard. They lost their way since Warcraft 3 and StarCraft. Now everything is run like a mobile app and they monetise everything.

I get that it's a business but they are taking advantage of people. Games like HOTS are not being supported anymore because it didn't make money and Hearthstone is 100% pay to win.

Overwatch was a flop. I'm going elsewhere like many others. Blizzard can suck a fat one.
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robert87huntington
April 19, 2023
"Company only cares about money"
Disclaimer: This is my opinion based on my experiences and the experiences of my close friends.

Overpriced Games. Poor investments on Servers and Support. Greedy Microtransactions. Frequent outages. It used to be amazing to play a game from Blizzard. Now, it is nothing but an unpleasant experience. They have taken a long ride on the coat tails of success from World of Warcraft. With Billions of dollars they have made, they still can't provide quality.

World of Warcraft, for example, has been regurgitated so many times. It is STILL the same old game with such minor changes. That, and they want TOP DOLLAR as if they invented and built a new ground breaking game from the ground up. They also want a monthly subscription to play. You finally get convinced to try it again because all of your friends are brainwashed into playing it again. Then, you are met with constant connection issues. They blame it on DDoS attacks. Where is the compensation for downtime? Other games provide it. Even Free to Play games provide compensation for unexpected downtime and disruptive events. Nope. Blizzard will happily keep your full $15 USD per month and not compensate you for any of the time you cannot log in due to problems they could avoid.

Diablo is another example. What was once a fantastic game has just been watered down so much and stripped of what made it so great. Sure, Diablo 3 eventually became decent. But...not initially. And, the Reaper of Souls expansion only brought so much. Not only that, if you wanted to play all the classes, you also had to purchase the final playable class. Did they really need to charge for that? The seasons are fun, but you can fully complete a Season and lose interest in grinding to the fastest GR150 in 2 days. Diablo 4 had it's Beta weekends. During the first closed Beta weekend, Blizzard knew EXACTLY how many people would be playing because you HAD TO PAY for Beta access. Blizzard charged you to test their game to give them valuable feedback to help them finish making it... Then, to use your paid access, you faced constant server problems and horrendously long login queues sometimes over 1-2 hours. How could they not be prepared? IF you did managed to get in and finally play, you could encounter the network issues that plagued the beta and get disconnected only to have to sit in another 1-2 hour queue. The game seems ok, but I don't feel it is amazing enough to warrant the $80 it cost.

Diablo Immortal - GREED. How is this game even legal? Blizzard has siphoned millions from this horrendous Pay to Win model. You literally cannot succeed fully in this game unless you pay a lot of real hard earned cash. Sure...there are other P2W games out there, but none as bad as this. This model is just morally wrong. How greedy is this company?

Have an issue with a Blizzard game? Good luck getting decent support. You are better off looking in ANY other forum than Battle.net or YouTube to find the best solution.

This company caters to the streamers and does not care for any of the other consumers. Terrible company. Terrible moral values.
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happymeercat900
April 17, 2023
"The ultimate Greed of a company"
Crash Galore on Call of Duty! If you like constant crashes and being kicked out of the server and the game, this is for you. Also if you like fighting against Super Cheaters who have aimbots and can see through walls, this is for you! Also if you like a company that loves to profit off of kids with their battle passes and non-stop overpriced DLCs, this is for you!
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wilmo668
April 17, 2023
"Battlenet SUCKS"
Battlenet is the world's biggest tyrant in gaming. These losers made a billion dollars for the RELEASE of mw2. Now skip to today where we have to WAIT 45 FVCKlNG MINUTES TO PLAY THE STUPID FVCKING GAME. DO BETTER YOU FVCKING RETRDS
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mechelexlyonsxmc
March 28, 2023
"Diablo & Unions"
The only reason I decided to come back to Blizzard and purchase Diablo II Resurrected is because of the growing union efforts at this company. My support of these games are for those employees and their efforts! Keep up the great work and show the industry how to protect the workers!
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KylieCooper
March 25, 2023
"I went in a circle of login death"
I went in a circle of login and login verifications after waiting 30 mins to login to your beta, because it wanted me to login again from a device I used before. What are you securing against, IT WAS AN ACCURATE EMAIL AND PASSWORD.

My ire is not only you battle pass, but all password settings across the planet. Your lofty two step authentication and device memorization are overkill for everything. Your a gaming login, just let me do a 5 character password so I can mindlessly play your game. What’s wrong with you. Are you regulated by the FDIC? Is your insurance carrier mandating this? Are you devs suggesting this? I just want to play a game. This is the reason the kids just veg on tiktok now instead of playing games. Your barrier to entry is ridiculous.

And you know what.. I just changed my password and I’m playing your game anyway. You’ve had good games attached you dungeon rats, so jokes on me. My time spent waiting in the queue was utilized here. Just like ya know, fix your login bugs. And thanks for the cross over characters because of this. I guess your not all bad, but mark my words. If I sees ya in the street, and you say one word about password length needed to be 8 or more with a special character... I’ll take ya’s physically.
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Jim.Gonzales
March 20, 2023
"Worse than Steam."
Low quality games with industry low support & refunds.
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BESTVA
February 06, 2023
"Worst customer service."
Had a ticket open and got "flagged" for re-asking to open it again. Replies to the open ticket took far to long only for a cut and past answer guiding me to existing questions that had nothing to do with my issue.
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sadbear259
February 04, 2023
"Blizzard suspended my account for a week...For No reason...I appealed and there response was short"
So my account got suspended for a week because $#*!S mass reported me for nonsensed in Wintergrasp. This is why Im suspended:
[6:11 PM]
[Mysticvoodoo]: NAXARU STOP WITH YOUR@#$% BS QUESTS
[[Mysticvoodoo]: nope poolz is here
[Mysticvoodoo]: TRUMP RULES!
[Mysticvoodoo]: USA is where ever your from
[[Mysticvoodoo]: Easily
[Mysticvoodoo]: Who knows what Clinton did to his
[Mysticvoodoo]: Hey got a present for ya...Shared quests!
[Mysticvoodoo]: TROLL...Nothing wrong
[Mysticvoodoo]: Share in Chat...Nothing wrong
[Mysticvoodoo]: f em...Nothing wrong we all adults
[Mysticvoodoo]: Nothing like Toxic WG...Fact nothing werong with this staement
[Mysticvoodoo]: FARM...I mean REALLY
[Mysticvoodoo]: Topwers...telling people to go towers and I got reported REALLY
[Mysticvoodoo]: Alliance cant do S@#$ they can hang there all day and lose.Just kill demos...talking about strat what is wrong here
[Mysticvoodoo]: FYI I hate u guys...This was 1 toxic group of players and all in one BG! There response was short. We did an investigation and confirm you went against Blizzards rules and your account is still suspended! WHAT RULES DID I BREAK! You tell me! Yes a swore a few times as you cannot block anyone in wintergrasp. Blizzard offers language filters for a reason. If swearing was not permitted they would not have this option. They should be sued
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angrygorilla973
January 29, 2023
"Overwatch 2 is a terrible game. Blizzard some how made overwatch 1 a terrible game."
Blizzard some how made overwatch 1 a terrible game and it's unrewarding. They claim it's a sequel but all it is, is the same game just with overpowered characters, a terrible new game mode and way too many glitches to count including getting kicked out of the server right when the game starts and getting suspended from playing because you "left."
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Isabella.Bishop
January 17, 2023
"Getting banned for reporting"
Reported a hacker. Blizzard employee denied all accusations, but when presented with proof and told them to go work at McDonald's, ban hammer on me for "crude language". Customer support is $#*!. Games are festered with hackers and gold sellers, and Blizzard does nothing to prevent this. They rather ban you, cos you might have offended a "Game master" who does not know how to do his job. This GM probably is gathering more speed for the next sexual harassment litigation.

As a summary: The whole company is $#*!, products are designed to scam people and customer service is full of idiots or mindless drones who do not care about the paying customer, but rather find ways to ban you, if you discover their scams.
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heavyduck656
January 06, 2023
"registering account"
if you want to register an account, make sure when you get to the 'verify human' part you have a spare 45 minutes and can do maths faster than einstein because for some reason the whole verify human thing is 20 questions long and each question u have to add up loads of dice UNDER A TIME LIMIT, they can achieve the same effect with what google does but no i need an iq of 150 to prove im human.
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FrederickTaylor
January 06, 2023
"F you battle net"
I linked one Xbox to my account then unlinked it then I tried to link it to another Xbox but I have to wait a whole f****ng year.

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Questions & Answers
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How easy is it to get a hold of customer service at blizzard?

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JillDay
October 19, 2020

“It is very easy to contact Blizzards customer service. But they don't seem to value customer satisfaction at all”

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